Privacy Policy
Effective Date: September 4th, 2026
House of Wow respects your privacy and is committed to protect the personal information you provide while using our mobile application.
This Privacy Policy explains how we collect, use and protect your information.
Information We Collect
Depending on how you use the app, we may collect:
- Name
- Mobile number
- Email address
- Delivery address
- Billing information
- Order details
- Payment transaction information
- Device information
- App usage information
- Customer support communications
How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Process payments.
- Provide order confirmations and updates.
- Communicate regarding your orders.
- Provide customer support.
- Improve our food, services and app experience.
- Maintain transaction and business records.
- Detect and prevent fraudulent or unauthorised activity.
- Comply with applicable legal and regulatory requirements.
Payment Information
Payments made through the app are processed by third-party payment gateway providers.
House of Wow does not directly collect or store your complete credit/debit card information. Payment information is handled by the applicable payment service provider according to its privacy and security practices.
Sharing of Information
We may share necessary information with trusted service providers for purposes such as:
- Payment processing
- Food delivery
- Order fulfilment
- SMS/email/WhatsApp communications
- Technical and app infrastructure
- Customer support
We do not sell or rent customers' personal information for monetary gain.
Data Security
We take reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal and transaction information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes and comply with applicable legal requirements.
Children's Privacy
The House of Wow app is intended for general audiences and is not specifically directed towards children. We do not knowingly collect personal information from children for purposes prohibited by applicable law.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be published on the app.
Contact Us
For privacy-related questions or requests, please contact House of Wow using the details below.