Cancellation & Refund Policy

Customers may request cancellation immediately after placing an order by contacting House of Wow through the available customer support channels.

Once food preparation has commenced, cancellation may not be possible.

House of Wow may cancel an order in circumstances including:

• Unavailability of an ordered item
• Inability to service the delivery location
• Technical or payment issues
• Operational constraints
• Incorrect or incomplete customer information
• Suspected fraudulent transactions
• Circumstances beyond reasonable control

If an order is cancelled by House of Wow after successful payment, an applicable refund will be initiated.

Refunds may be provided in circumstances such as:

• Order cancelled by House of Wow after payment
• Payment successfully deducted but order was not successfully placed
• Incorrect or materially defective order, subject to verification
• Other circumstances where House of Wow determines that a refund is appropriate

Approved refunds will generally be processed to the original payment method used for the transaction.

The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank or card-issuing institution.

If an item is missing or the customer receives an incorrect item, the customer should contact House of Wow promptly after delivery.

Our team may request photographs or other information to verify the issue before processing a replacement, refund or other appropriate resolution.

If the amount is deducted from the customer's bank account but the order is not successfully confirmed, the transaction will be reviewed.

If the payment is received by House of Wow but no valid order is generated, the applicable amount will be refunded to the original payment method.